Updated as of: 3/23/2020
To Our CHVC Family,
We mean it when we say you are family and our job is to do our very best to keep our entire family safe. We have ramped up our already rigorous cleaning efforts by increasing our frequency of disinfecting high traffic areas and adding hand sanitizers in each exam room and on the front desk counter. We are also implementing the below options to help our community with social distancing and to help stem the progression of COVID-19. As government directives are updated and recommendations from the American Veterinary Medical Association (AVMA) are rolled out, we will update our protocols as well. If you have any questions, please don’t hesitate to reach out to us.
Dr. Paulson and the CHVC Team
I have an appointment to come see you. What should I expect?
When you arrive at our clinic, give us a call from your car. We will make sure the doctor is ready and call you to meet us in front of the clinic on the sidewalk. You can then go back to your vehicle. Please remain in your car near the clinic so we can get ahold of you easily and to help us not overlap pets and possibly allow for cross contamination. For your pet’s safety, please make sure all cats are in carriers and dogs have a leash on. If you do not have one, we can bring one to your car.
Once your pet is in the clinic, we’ll do an exam (like we normally would) and the doctor will give you a call, talk about what your specific concerns are, and collect any pertinent information that you may have on what’s going on with your pet. We’ll discuss a treatment plan, go over the estimated costs, and start on any agreed upon care.
After the treatments are complete, we’ll call you again to discuss any at home care instructions that we’re sending and complete the payment process via phone. Then we’ll bring your fur baby and any medications outside to meet you.
My pet has a surgery scheduled. What should I expect?
Please see the FAQ on appointments. The process is the same, with the only difference being that we will send you an estimated cost of care the night before your pet’s scheduled procedure. If you are unable to print the estimate out at home, we will have a copy for you and can bring it out. We will collect your fur baby outside. Any post-surgery and home care notes will be emailed or sent through the app. If you have any questions, please don’t hesitate to email or call us.
Please note that our surgeries are limited to urgent procedures and we are no longer allowed to preform routine/elective surgery. If you are currently scheduled for one of these please expect a phone call to reschedule.
I heard you guys are doing ‘virtual visits’. Can I do that for my pet?
Yes! We are super excited to be able to offer this new service for your fur babies. Most visits are compatible with this mode of communication, but there is a short list of situations where this type of visit is not appropriate (see below). Virtual appointments can be requested thru our TeleVet App.
If your pet is in one of the following categories, a virtual visit is NOT a good fit:
- A puppy or kitten. Young fur babies require their series of juvenile vaccines to keep them healthy
- A senior (over 9 years of age): Senior pets typically require more palpation, auscultation, and blood tests, which cannot be done virtually.
If your pet has the following symptoms, it’s best for us to see them IN CLINIC:
- Vomiting (more than once per day or several days in a row)
- Eye issues
- Lacerations (cuts and breaks that may require surgical intervention or bandaging/casting)
- Extreme lethargy
- Not eating/drinking for several days.
I just need to pick up some medication/food. Can I still do that?
Absolutely! We will be offering curb side pick-up for medications and food. Simply call when you arrive, pay by phone, and we will bring your medications to your car. If you would like to pick up a larger medication quantity to limit trips, just ask.
Don’t forget, we also have an online pharmacy where you can get items DELIVERED directly to your home!
I had an appointment, but it got rescheduled/cancelled. Why, and what do I do now?
As you’re probably aware, there is a shortage of Personal Protective Equipment (PPE) for our human healthcare givers. These include masks, gloves, and other surgical and medical items. By postponing ELECTIVE procedures on our pets, we’re protecting the supply of these much-needed items for our fellow humans and for non-elective/emergency procedures on our pets.
Also, to minimize unnecessary exposure to our entire CHVC family, we are postponing well-care visits until they are safe to resume. Don’t worry, we’ll keep you posted, and we have a plan to remind you about these needed visits at a later date.